Shipping policy
Last Updated: September 23, 2026
1. Shipping Locations
We are pleased to offer shipping within the United States. At this time, we do not ship internationally. For updates on shipping locations, please contact us at info@myquilterscottage.com.
2. Processing Time
Orders are processed within 1–3 business days. Business days are Monday through Friday, excluding weekends and holidays. After your order has been processed, you will receive an email with tracking information if you selected shipping.
3. Shipping Method
Orders are shipped via USPS, UPS, or FedEx. We select the carrier and service based on the size, weight, and destination of your order. Delivery times vary based on your location and the service used but typically range from 2–7 business days. We will provide you with a tracking number so you can monitor your shipment's progress.
4. Shipping Fees
We offer a simple, flat-rate shipping structure:
- Free Shipping: Orders $75.00 and up
- Flat Rate Shipping: $7.95 on orders $50.00–$74.99
- Flat Rate Shipping: $5.95 on orders under $50.00
Shipping fees are based on your order subtotal after any discounts, and are calculated and displayed at checkout before you complete your purchase.
5. In-Store Pickup
For customers in the Fallbrook area, we offer free in-store pickup. Select "Local Pickup" at checkout and we'll email you when your order is ready — usually within 1–3 business days.
Please bring your confirmation email, on your phone or printed, when you collect your order. We hold pickup orders for 30 days. If an order hasn't been collected by then, we'll contact you before returning the items to the shop floor.
Our pickup location is:
Quilter's Cottage
131 East Fig Street, Suite 6
Fallbrook, CA 92028
6. If We're Short on Fabric
Fabric sells in the shop as well as online, so occasionally a bolt runs short between your order and our cutting table. At checkout you'll be asked how you'd like us to handle that:
- Send what we have — we cut what's left, ship it, and refund the difference.
- Contact me first — we email you before cutting anything, so you can decide how to proceed.
We never substitute a different fabric without asking.
7. Tracking Your Order
If you chose shipping, once your order has been shipped you will receive an email with your tracking number. You can use this number to check the status of your shipment on the carrier's website.
8. Shipping Delays
While we strive to ensure timely delivery, please be aware that shipping delays can occur due to factors beyond our control, such as carrier delays or extreme weather conditions. We will keep you informed of any significant delays affecting your order.
9. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by customers.
10. Lost or Damaged Orders
If your order is lost or damaged in transit, contact us at info@myquilterscottage.com right away. We'll work with the carrier to sort it out and make it right — a replacement where we can, a refund where we can't.
11. Returns and Exchanges
For information on returns or exchanges, please see our Refund Policy.
12. Customer Service
If you have any questions or need assistance with your order, please reach out at info@myquilterscottage.com or call us at 760-723-3060.