Shipping policy
Last Updated: September 22, 2025
1. Shipping Locations
We are pleased to offer shipping within the United States. At this time, we do not ship internationally. For updates on shipping locations, please contact us at info@myquilterscottage.com.
2. Processing Time
Orders are processed within 1–3 business days. Business days are Monday through Friday, excluding weekends and holidays. After your order has been processed, you will receive an email with tracking information if you selected shipping.
3. Shipping Method
All orders are shipped via USPS. Depending on the size and weight of your order, we may use USPS Priority Mail, Ground Advantage, or other USPS services. Delivery times vary based on your location and the service used but typically range from 2–7 business days. We will provide you with a tracking number so you can monitor your shipment’s progress.
4. Shipping Fees
We offer a simple, flat-rate shipping structure:
- Flat Rate Shipping: $7.95 on all U.S. orders under $150
- Free Shipping: Orders $150 and up
Shipping fees are calculated at checkout and will be displayed before you complete your purchase.
5. In-Store Pickup
For customers in the Fallbrook area, we offer a free in-store pickup option. Select “Local Pickup” at checkout, and we will notify you via email when your order is ready for pickup. Our pickup location is:
Quilter's Cottage
131 East Fig Street, Suite 6
Fallbrook, CA 92028
6. Tracking Your Order
If you chose shipping, once your order has been shipped, you will receive an email with your USPS tracking number. You can use this number to check the status of your shipment on the USPS website.
7. Shipping Delays
While we strive to ensure timely delivery, please be aware that shipping delays can occur due to factors beyond our control, such as carrier delays or extreme weather conditions. We will keep you informed of any significant delays affecting your order.
8. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by customers.
9. Lost or Damaged Orders
If your order is lost or damaged during transit, please contact us immediately at info@myquilterscottage.com. We will work with USPS to resolve the issue and provide a replacement or refund as appropriate.
10. Returns and Exchanges
For information on returns or exchanges, please refer to our Return Policy.
11. Customer Service
If you have any questions or need assistance with your order, please reach out to our customer service team at info@myquilterscottage.com or call us at 760-723-3060.