Refund policy
Last Updated: September 23, 2026
We want you to love what you take home. If something isn't right, here's how returns work.
In-Store Purchases
You have 30 days from the date of purchase to bring an item back. It must be unused, in its original packaging with tags on, and you'll need your receipt. In-store returns are issued as store credit or exchanged for another item — we do not refund to the original payment method in the shop. There is no restocking fee on in-store returns.
Online Orders
You have 30 days from the day your order arrives to request a return. Email us at info@myquilterscottage.com to start one. Items sent back without requesting a return first cannot be accepted.
Items must be unused and in their original packaging with tags on, and you'll need your receipt or proof of purchase. Customers are responsible for return shipping, and a 15% restocking fee is deducted from the refund to cover handling. This fee applies only to items mailed back to us — never to a return made in the shop.
Returns are sent to:
Quilter's Cottage
131 East Fig Street, Suite 6
Fallbrook, CA 92028
Final Sale — In Store and Online
These cannot be returned or exchanged:
- Fabric and anything else cut to order, including yardage, trims, elastic, and webbing
- Kits — the fabric in a kit is cut specifically for that kit
- Patterns and books
- Sale items
- Gift cards
- Special orders and personalized items
Damages and Issues
Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us right away and we'll make it right. This isn't a return, and the 30-day window doesn't apply.
Exchanges
The quickest way is to return the original item and purchase the replacement separately, so you're not waiting on the return to clear.
Refunds
Once we've received and inspected a mailed return, we'll let you know whether it's approved. Approved refunds go back to the original payment method within 10 business days. Your bank or card company may take a few days more to post it. If more than 15 business days have passed since we approved your return, please email us at info@myquilterscottage.com.
Questions
Email info@myquilterscottage.com or call the shop at 760-723-3060.